Throughout our entire organisation' procedures and processes have been implemented to ensure that right from the initial enquiry stage, through to order entry, manufacture, product finishing and final dispatch, we aim to exceed all of our customer's expectations.
In addition, we have an ongoing commitment to provide high quality products that will, when correctly specified and fitted, perform and compliment all types of Architectural Hardware used within a building or project.
To reinforce this commitment, we have an extensive, ongoing test program in line with BS1935:2002 and we are proud to have been amongst the first to achieve both nationally and internationally recognised quality standards for manufacturing.
The Flagship hinge ranges supplied by Cooke Brothers are all CE marked, totally maintenance free and are Certifire approved. This provides both specifiers and end users with peace of mind and total confidence that these problem free products, will meet or exceed all performance and aesthetic demands today, tomorrow and in every type of application.
We continually monitor their quality systems through regular internal and external audits with BSI and have an ongoing commitment to Quality Assurance. Typical of our policy of continuous improvement we have and utilise the latest automatic 3D Co-ordinate measuring equipment.
Quality Through People
At Cooke Brothers we understand that behind any good company is good people, which is why every member of our staff regularly undertakes training in our quality systems, this is recognised within the Investors in people award, which the company has held since 1993.
Supplier Quality Assurance
As part of our Quality and Environmental management systems we have set procedures for the procurement of raw materials and bought in components.
Cooke Brothers only deal with suppliers who have gone through our supplier vendor assessment program, all suppliers are then audited regularly to ensure that they continue to provide us with the level of service which we expect.
All materials delivered into the company are fully traceable so that, in the unlikely event that there is a problem, we can trace the material back to source.
These measures continue to reflect our total commitment in providing a world class level of quality and service to our customers.